Customer Service Specialist

Company Background

TSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA.

Company Culture & Mission

TSI is the sales, Customer Service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!

Job Summary

Our state-of-the-art Contact Center is looking to build on our biggest strength: our teammates! We are searching for professional and compassionate Customer Service representatives with GREAT communication skills and the ability to multi-task. Must have sales experience, willingness to learn, and a desire to have FUN at work.

Our client is a leader in the healthcare industry. Their mission is to make CPAP therapy easy and to help their customers get a better night’s sleep. This begins with providing top-performing and innovative products that meet their customers’ needs and as a member of their team of CPAP experts you will provide unparalleled, personalized support and advice. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!

Job Duties and Responsibilities

Our Customer Services representatives are responsible for answering incoming calls from customers interested in CPAP products. Your job duties and responsibilities will include the following:

• Help customers place orders for CPAP products
• Place orders for customers
• Answer questions regarding products, insurance coverage, and prescription requirements
• Troubleshoot existing orders, products, and services
• Consistently use a professional, courteous approach to facilitate communication with customers
• Follows established guidelines for the use and/or disclosure of protected health information. Employees should report any breaches of the Health Insurance Portability and Accountability Act (HIPAA) rules to the Privacy Officer (AVP of Quality, Education & Risk Management) immediately. Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment.

Requirements

• 1-3 years of Customer Service experience in a call center
• 1 year of sales experience
• Typing skills of 60+wpm
• Superior listening skills
• A strong sense of responsibility for providing a great customer experience
• Detail-oriented and highly-organized
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize work
• Knowledge of basic computer skills, especially Microsoft Office Suite
• Schedule Flexibility
• Upbeat Personality

MUST

• Minimum of one year experience in a call center
• 60+wpm typing speed
• Schedule Flexibility

Benefits

$17/ hour

Full-time

401(k) matching

Medical, Dental, Vision insurance

Bonus

NEW office / Great Team Work Environment

Opportunities for Advancement

Hiring Now!

Location:

Greater Los Angeles. Our newly opened office is FWY close in Valencia, CA. Work to be conducted in our Valencia office. You will be scheduled to work up to 40 hours per week Monday-Friday.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Work Location: In person