Customer Service Specialist

Customer Service Specialist

San Francisco, CA 94104 (Onsite *local candidates)

$24hr (Weekly pay + Benefits)

3-6 month temp to turn permanent

Full-time (M-F) 8:30am-4:30pm

Our client is here to make legal help accessible to all. They have transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts. They are seeking a Customer Account Specialist to join the team! 

Overview

Our Customer Service Specialist ensures incoming mail reaches our customer’s digital accounts. This position requires someone who will provide onsite support to the virtual mail division of our business. In this role, you will also receive physical shipments from various carriers and ship these packages to a specified location. You will be responsible for speed, efficiency, accuracy while maintaining high productivity levels.

What excites you:

• Document, sort, pack, and ship customer mail.
• Monitor the flow of mail from our remote locations to our processing center(s) and investigate any disruptions, opening cases, contacting vendors, and submitting refunds/claims when necessary.
• Import, categorize, and review address network shipping backhaul and invoice data from a variety of sources, including USPS and UPS.
• Support quality control metrics and programs, and drive continuous quality improvements (systems, processes, and capability), innovation and elimination of non-value-added tasks.
• Work with management to resolve production problems and bottlenecks to ensure efficiency and prevent delays & customer dissatisfaction.



 What excites us:

• 1+ yrs experience in a Customer Support, Data Entry, Mailroom, Shipping and/or Account management or similar
• Ability to manage virtual mail inbox and ability to submit customer mail to their online account
• Some understanding of the shipment process and able to ship packages to a specified location.
• Able to accurately submit/clock in internal time spent on tasks, which is used for tracking metrics
• Experience entering data into a system and comfortable being in front of a computer for a period of time.
• Work with invoice data from a variety of sources, including USPS and UPS.
• Ability to manage physical mail within the office
• Requires exceptional attendance and punctuality.
• Able to lift 40lb.
• Ability and experience to independently self-manage, absent of leaderships direct oversight.
• Positive-thinking and team player.

 Please send your resume. Thank you!