Customer Service Specialist - Drayage

****MUST HAVE EXPERIENCE IN THE TRUCKING INDUSTRY****

Position Summary
This position reports to the Customer Service Lead and GM, this role will be responsible to maintain customer order creation, ensuring timely communication with customers.

Essential Responsibilities

• Ensure incoming phone calls are handled from customers to mitigate issues and resolve problems.
• Provides regular interface with customer to ensure the highest level of customer satisfaction.
• Ensure timely and accurate data entry of all services performed.
• Maintain and develop strong working relationship with dispatch staff.
• Works closely with dispatch department to ensure the accurate execution of orders and account activity
• Receive, input, and distribute proof of deliveries (PODs) to customers
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Communicate with customers, dispatchers, brokers and terminal clerks, via email and phone regarding schedule and or any issues with shipment
• Data entry of delivery/dray orders and scheduling pick up and deliveries utilizing Profit Tools system and excel files on a timely basis

Minimum Experience and Qualifications

• Other duties as assigned
• One (1) year experience in Customer Service
• One (1) year of experience of transportation
• Bi-Lingual a plus
• Strong organizational skills
• Strong team building and interpersonal skills