Customer Service Specialist

Alliance Water Resources is a growing water and wastewater contract operations company with an open Customer Service Specialist position in the Troy, MO area.

About the Job

This position has varied general office and clerical work. Under the direct supervision of the Office Manager & Local Manager, this employee performs a variety of clerical duties following established guidelines.

Essential Functions:

• Greets customers; answers telephone; ascertains nature of contacts; refers customer complaints and inquiries as necessary to appropriate or designated contact
• Receives, sorts, and distributes incoming mail and/or payments; runs errands as requested.
• Processes reports: examines reports for accuracy, notes any discrepancies, and consults as needed with supervisor.
• Maintains records to ensure fees are paid as directed.
• Orders and maintains office supplies, reviews and prepares vendor invoices for payment.
• Operates various office equipment including personal computers.
• Maintains information on service requests, locates, yard requests by logging all pertinent information received from the client and internally generated work.
• Types and reviews for accuracy any correspondence, form letters and reports where instructions are clear, and precedence is followed; generates related reports.
• Assists with tablet devises for the District GIS Mapping System; includes trouble shooting and data entry.
• Assists with collections process of delinquent customer accounts, including disconnection of services and reinstatements.
• Receives and remits meter reading information for billing purposes; maintains and informs personnel of route reading schedule.
• Assists in scheduling service requests by reviewing work with department supervisors; communicates with customers, clients, and employees concerning service requests; maintains files for service requests.
• Generates service requests for leak investigation, meter replacement, reading, and verifying meters; generates line locate requests and notifies all utilities of intent to dig.
• Monitors radio by answering calls and dispatching employees as needed.
• Cross trains in related positions as needed.
• Performs related duties as needed or assigned.

Knowledge, Skills, and Abilities-Minimum Qualifications

• Knowledge of standard office practices and procedures, and equipment.
• Knowledge of grammar, punctuation, spelling, syntax, and basic mathematics.
• Ability to communicate effectively, both orally and in writing.
• Ability to follow verbal and written instructions.
• Ability to maintain moderately complex records and ensure confidentiality.
• Ability to establish and maintain effective working relationships with other employees and the general public.
• Knowledge of appropriate business software programs, word processing, spreadsheet, graphics, etc.
• Possess or the ability to possess a valid driver’s license.
• A person working in this job will need, on a daily basis, to:
• Operate general office equipment including, but not limited to, personal computer, fax machine, copier and scanner
• Read instructions, job orders, etc., complete forms and write notices
• Perform work that is primarily of a sedentary nature in an office setting
• Interact with employees and the general public

Preferred Qualifications: Customer service experience, experience with handling cash and accepting payments. The position requires employee to work on-site in the office.

About Alliance

Headquartered in Columbia, Missouri, Alliance Water Resources is a leading provider of professional operations and maintenance services for community water and wastewater systems, serving communities in Missouri and surrounding states. In some communities, Alliance provides high performance full-service management, operations, and maintenance of some of the most sophisticated water and wastewater treatment facilities in the industry. In others, Alliance is demonstrating that highly professional operations and maintenance can often bring water and wastewater systems into full compliance without expensive new facilities. Alliance has proven success with tough regulatory challenges. Without exception, every Alliance contract brings the community's system into compliance.

Alliance Water Resources is committed to on-the-job training and our promote-from-within culture with success traits that embody how we work together to accomplish great things.

We've Got You Covered

Alliance Water Resources offers a competitive compensation package which includes:

• Medical (2 Plans: 1 includes HSA Employer contribution)
• Paid Employee Dental
• Paid Short- and Long-Term Disability
• Paid Employee & Family Life Insurance
• Paid Vacation, Sick Leave, Personal Days, & Holidays
• 401(k) with Generous Company Match
• Vision Plan
• EAP

Alliance Water Resources, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.