We are seeking a motivated Customer Service Specialist to join our growing team.
Responsibilities:
As a Customer Service Specialist, you will be responsible for:
- Handling Customer Service inquiries related to our technical and non-technical products via phone calls, email, and chat, ensuring a high level of customer satisfaction and resolving issues promptly.
- Providing exceptional account management to our clients, including proactive outreach and follow-ups, offering solutions, negotiating pricing, and maintaining long-lasting relationships.
- Providing support technical products (training provided), specifically point of sales and payments-related hardware and software, to assist customers and provide expert guidance.
- Participating in training sessions to expand your knowledge and stay up-to-date with our products and services, ensuring you can provide the best support possible to our customers.
- Collaborating with internal teams, such as sales, product development, and engineering, to address customer issues and improve overall customer experience.
- Assist other teams with any customer facing related tasks
Requirements:
- 0-1 year of experience in a customer success, account management, or technical support role, New graduate welcome.
- Excellent communication skills, both written and verbal, with fluency in English.
- Strong problem-solving skills and the ability to handle a variety of customer inquiries and scenarios.
- Proven track record of building and maintaining strong customer relationships.
- Comfortable working in a fast-paced environment and adapting to changing priorities.
- Team player with a positive attitude and a strong commitment to customer satisfaction.
What We Offer:
- Competitive salary and benefits package, including health insurance and paid time off.
- Comprehensive training to ensure your success in your role.
- Opportunities for professional growth and career advancement.
- Collaborative and supportive work environment with a team of dedicated professionals.
Job Types: Full-time
Job Types: Full-time, Part-time
Pay: $44,000.00 - $60,000.00 per year
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
- Work from home
Experience level:
- 1 year
- Under 1 year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
- Performance bonus
Travel requirement:
- Up to 25% travel
Work Location: In person