Customer Service Gourmet Food Specialist

Are you hospitality driven? Do you have a passion for quality, fresh foods and the finest specialty products? Customer Sales Representatives are Citarella's front-line team responsible for receiving, managing, and directing all incoming telephone calls while providing the highest quality guest experience to each and every caller. Ideal candidates will have a passion for food and a desire to learn about the quality of our products and ingredients with sophistication.

Minimum Qualifications:

• 2-5 years prior experience in a Gourmet FoodCustomer Service environment
• Prior food-related work experience (restaurants/markets) a plus
• Must have outstanding telephone demeanor and communication skills
• Must be able to manage high call volume orders under high pressure in a fast-paced environment, as well as upselling products.
• Excellent interpersonal skills and ability to interact with customers, associates and management in a professional and efficient manner
• Ability to manage any complaints in a kind manner
• Proficient in data entry and have strong computer skills
• Excellent organizational skills and ability to multi-task
• Ability to quickly learn our products and processes
• Must be able to work in both independently and in a team environment
• Flexible schedule including weekends and holidays

Responsibilities:

• Manage and provide superior Customer Service on every call: take orders, tactfully listen to and resolve customer complaints, inquiries, price and product availability and maximizing sales/profits.
• Provide support and clear communication with Store Team Members, Managers, etc. pertaining to customer orders and inquiries via email/phone.
• Properly document all communication between caller and representative.
• Serve as a resource of product knowledge to customers and answer/direct calls as needed
• Perform additional duties as required