Customer Service Specialist

Company Overview: Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets.

At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to Biomerics' values in all our interactions. It is an exciting time to be part of our collective team. There is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and patients who depend on our products.

At Biomerics, we believe in integrity, partnership, empowerment & accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture places a premium on building strategic, mutually beneficial partnerships with customers and our team members.

JOB DESCRIPTION

This position will be responsible for all Customer Service functions, NetSuite (ERP) report creation, supporting the front desk, and carrying out other assigned duties at the BAC facility. The Customer Service position creates a lasting impression of our organization, so a high level of professionalism, excellent organization skills, and prompt follow-ups with customers is required.

JOB RESPONSIBILITIES

• Respond and/or confirm customer PO’s within 24 hours. Provide quotes, follow up on quotes, and get customer questions answered.
• Attend weekly planning/scheduling meetings with production support to ensure delivery schedules are met and customers are satisfied.
• Work with the Sales team on customer communication and proactively engage customers.
• Support developing and achieving KPIs for Safety, Quality, Cost, and Delivery.
• Support purchasing through PO creation and contact suppliers when necessary.
• Maintain customer & BAC cross reference part number spreadsheet.
• Engage customers for quarterly or annual blanket PO’s.
• Respond to shipping inquiries and answer order status questions.
• Verify that all customer information on SOs and ERPs is correct.
• Resolve customer complaints by identifying the problem and helping coordinate corrective actions.
• Become the expert at creating NetSuite reports for BAC.
• Import data into Excel and create graphs and/or analytics.
• Provide front desk support when needed.

• High school diploma
• Take initiative and create a culture of accountability.
• Results-oriented, strong sense of prioritization, and management with a sense of urgency.
• Must have strong interpersonal skills and effectively communicate with internal and external customers.
• Demonstrated success in conflict management and working in a team environment.
• Proficiency with data analytics, databases, MS Excel, MS Word, and PowerPoint.
• Knowledge and experience of working with an ISO13485 Quality Management System is a plus.
• 2-5 years of Customer Service experience in the medical device industry preferred.

Benefits: Medical/Dental/Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance, Paid Vacation Days, Paid Holidays, 401k, On-site Fitness Facility.

Please, No Recruitment Agency calls or emails (we are not using recruitment services for this or any other role posted).

The salary estimates are estimates from this job board and not a guarantee from Biomerics' salary range.

Biomerics does not accept non-solicited resumes or candidate submittals from search/recruiting agencies not already on Biomerics approved agency list. Unsolicited resumes or candidate information submitted to Biomerics by search/recruiting agencies not already on Biomerics approved agency list shall become the property of Biomerics. If Biomerics subsequently hire the candidate, Biomerics shall not owe any fee to the submitting agency.