Customer Service Specialist

Expected Hourly Pay Rate:
$20.00
Work where your work matters. Work at CCRC.
CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!
Expected Starting Rate: $20.00 per hour
Essential Job Duties:
Provide Customer Service and support to parents, providers, and other interested parties including the following responsibilities:

• Operate main telephone switchboard ACD software program for all sites. Answer calls in a professional manner from parents, providers, and other interested parties who may have questions, concerns, or inquiries. Directing calls to the appropriate party(ies) or voicemail box and identifying the ACD wrap up code for all calls. 30%
• Extend a warm greeting to all Agency visitors and verify family's enrollment by checking NOHO system. Announce their arrival to the appropriate department(s). 30%
• Organize, open and sort mail and/or documents received by parents/ providers coming into the CSC. Accurately and efficiently data enter all documents received into the CSC Database log, date stamp all documents and forward to appropriate department(s). 20%

Job Specifications:

• Minimum high school diploma /GED and one year of Customer Service experience.
• Strong interpersonal skills; the ability to honor confidentiality, and work sensitively and supportively with participating families.
• Demonstrated proficiency and experience with Windows-based programs and data entry. Data entry skills (typing 35wpm with a maximum of 5 % error ratio). MS Word and Excel experience preferred.

Review the job flyer for all the job details, requirements, and benefits: Customer Service Specialist
At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.