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Form of workJob Description
MCA is building a team of people who share our values of service first, growth, teamwork, and safety. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives and much more.
WHAT YOU WILL BE DOING:
Repair Process: Log all repairs in ERP, determine warranty dates of equipment and stage for internal repair or ship to third party repair depot. Ensure the repair gets completed and returned to the customer in a timely manner. File warranty claims for reimbursement if applicable. Price out tickets accordingly and prepare for biller to review.
Shipping and Receiving: Receive and stage products, provide tracking and updates for sales and service teams as well as customers. Ship out products to customers. Collect, assess, and return equipment to vendor within the allotted timeframe.
Inventory management: Review, maintain, and update inventory levels based upon sales history and customer needs, perform inventory counts, rotate inventory to ensure parts and equipment are being used oldest to newest. Ensure inventory assets are secured and locked at all times.
Maintenance Contract: Add and remove equipment. Assist in renewal process.
Dispatch: Log and schedule calls/jobs for installers and technicians, import time and maintain expired events, update with pricing and prepare tickets for biller to review.
Collections: Maintain and update customer contact information as needed, assist in resolving incorrect billings, contact customer on overdue bills and work with them on collecting payments.
Reports: Pull and maintain WIP and other reports such as aging, open purchase orders etc.
Billing: (Varies per region) Review sales and service tickets for accuracy and send invoice via email or mail to customers.
Establishing relationships with major customers and vendors out of their locations.
Serving as the first point of contact for visitors and customers, depending on the reporting location.
WHAT YOU WILL BRING TO THE TEAM:
1-3 years’ experience in customer operations or related fields, such as
Customer service
Scheduling/Dispatch
AP/AR
Purchasing
