Retail Customer Service / Hemp Product Specialist

About us

Trek CBD is a local CBD Retailer with 4 stores across the triangle (Apex, Holly Springs, Raleigh & Wake Forest, NC) plus a thriving ecommerce business. We founded Trek CBD to share our passion for plant-based wellness. How we deliver on that passion is through exceptional Customer Service, Education,Quality & Selection of products and Value. We offer a wide selection of high-quality, natural CBD & THC products that are third-party laboratory tested for purity & quality. We use science and the therapeutic benefits of CBD & THC to help our customers.

We offer a fun, supportive, and rewarding work environment. Also generous wages, ongoing training and self-development activities along with employee discounts, a monthly free product allowance and product samples.

Our work environment includes:

• On-the-job training
• Company perks
• Growth opportunities

Retail Customer Service / Hemp Product Specialist

Trek CBD is looking for dedicated & dynamic individuals that can deliver an exceptional customer experience to join our team in Holly Springs and/or Apex. We offer flexible schedules, generous wages, product perks and more. Our store hours of operation are Monday - Saturday 10 am - 7 pm. We have Fulltime (36-45hrs a week) & Part-time openings (27-30 hrs) working during store hours & days of operation.

This position involves providing a phenomenal Customer Service experience above anything else. It begins with listening to the needs of our customers often around sleeping better, relieving stress and anxiety, or reducing pain and inflammation. You will provide guidance and education around plant-based CBD & THC products to best address their needs. Further responsibilities include store operating tasks, inventory management, merchandising, order & shipping support, cleaning, etc.

Simply put, you get to help others feel better, sleep better or move better naturally. And it's so gratifying to do so!

Duties:

• Provide exceptional Customer Service
• Assist customers with product information & selection
• Manitain store appearances, organization and cleanliness
• Answer incoming calls & perform outbound calling for customer inquiries or to provide updates
• Process orders, returns, and exchanges accurately
• Maintain & communicate store inventory & restocking needs

Qualifications:

• College degree preferred
• High School diploma or equivalent required
• 21 years of age or older
• Previous industry experience helpful, but not required
• Curiosity, uncovering customer needs
• Demonstrated success at exceeding customer expectations
• Ability to develop & mantain customer relationships
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to analyze customer needs and provide appropriate solutions
• Ability to maintain customer confidentiality
• Experience with or ability to learn Point of Sale System and cash reconciliation
• Desire to study & learn science and disease states that support plant-based wellness
• Previous experience in a Customer Service role preferred
• Accountable and trustworthy to work on your own with minimal supervision

Are you a motivated individual with a passion for providing outstanding Customer Service? Do you want to work where your contributions are recognized, valued and rewarded? Then we want to hear from you! Join our team as a Retail Customer Service / Hemp Product Specialist and help us deliver exceptional service to our valued customers.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 27 – 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Required)

Ability to Commute:

• Holly Springs, NC (Required)

Work Location: In person