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Form of workGlobal Financial Firm has an immediate contract for an experienced Contact Center Specialist
1 Year Contract
Hybrid- Onsite
CW-Contact Center Specialist II: The Contact Center Specialist II is responsible for providing outstanding Customer Service to customers. This job answers inbound customer phone calls and works directly with customers to answer their questions. Under moderate supervision, this job strengthens existing customer relationships and assists with the prospecting of new business opportunities.
Key Responsibilities and Duties: Provides outstanding Customer Service and supports improvements in operational execution to ensure service levels are achieved and exceeded. Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.). Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Escalates/redirects customers to applicable in-house resources as necessary. Documents customer feedback and complaints. Maximizes cross-sales opportunities through customer profiling techniques. Identifies and promotes products to potential and existing customers. Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department. Educational Requirements: High School Preferred; Work Experience: No Experience Required;
What would "a day in the life" of this role look like?: Client Solutions takes anywhere between (depending on volume) 25+ or more calls per day. Primary role is to service clients banking needs with a high level of Customer Service. Client experience and satisfaction is behavior that we expect for everyone. At times you may be asked to place an outbound phone call to a client to follow up on an issue or question. Associates/CW's will have team meetings and team huddles every week to stay in the know
1 Year Contract
Hybrid- Onsite
CW-Contact Center Specialist II: The Contact Center Specialist II is responsible for providing outstanding Customer Service to customers. This job answers inbound customer phone calls and works directly with customers to answer their questions. Under moderate supervision, this job strengthens existing customer relationships and assists with the prospecting of new business opportunities.
Key Responsibilities and Duties: Provides outstanding Customer Service and supports improvements in operational execution to ensure service levels are achieved and exceeded. Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.). Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Escalates/redirects customers to applicable in-house resources as necessary. Documents customer feedback and complaints. Maximizes cross-sales opportunities through customer profiling techniques. Identifies and promotes products to potential and existing customers. Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department. Educational Requirements: High School Preferred; Work Experience: No Experience Required;
What would "a day in the life" of this role look like?: Client Solutions takes anywhere between (depending on volume) 25+ or more calls per day. Primary role is to service clients banking needs with a high level of Customer Service. Client experience and satisfaction is behavior that we expect for everyone. At times you may be asked to place an outbound phone call to a client to follow up on an issue or question. Associates/CW's will have team meetings and team huddles every week to stay in the know
