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Form of workJob Description
International Manufacturer/Distributor of Industrial, Commercial and Consumer Chemical Products is seeking an experienced and successful Customer Service Specialist to join their growing Customer Excellence Team. This individual will support the Customer Excellence Division and improve service level execution to ensure the Customer Focus and Continuous Improvement are exceeded within the division. Maintain customer satisfaction by successfully completing all order entry, invoicing and support customer onboarding.
Duties and Responsibilities:
- Support the internal process for customer onboarding, proper setup, scheduling, specifications, shipping requirements, etc.
- Processes orders and invoicing for customers.
- Coordinates pricing and customer requests with outside sales representatives
- Conduct comprehensive order review for accuracy and own the order fulfillment process by interfacing with departments
- Maintain customer and product database information
- Preparing and presents sales reports, tracking late deliveries, cost corrections
- Reviewing SAPR and BOL reports daily to insure timely billing per customer requirements
- Maintains focus on product opportunities at various accounts
- Responsible for communication market information to management
- Manages quotes at all current accounts and prospects
- Analyze processes by finding root causes of delays to facilitate improvement opportunities
- Identify gaps, non-value-added steps, and other impediments to an efficient operation
- Assist in creating process maps, SOP’s, and other solution design documentation for division
- Process sample requests per customer request
- Assist with pricing model development
- Projects within Customer Excellence
- Other duties as assigned
Education & Experience:
- Required: Bachelor’s Degree in Business Administration or Equivalent Chemical/Manufacturing Experience
- Required: Intermediate to Advanced Microsoft Office Programs
- Preferred: 2+ years of Chemical Industry Experience
- Preferred: DOT experience that includes Hazardous Materials
Come join our growing team and experience professional and career growth in a great family oriented environment. We offer a competitive base salary anong with bonus potential, full benefit package 401k Matching and PTO.
