Customer Service Specialist - 2023

GENERAL DESCRIPTION:

Works under the general supervision of a Lead Customer Service Specialist and/or Office Manager to perform technical duties in the automated processing and issuance of motor vehicle and vessel registrations and titles, driver’s licenses, identification cards, driver’s license sanctions and suspension clearances, road tests, concealed weapon permits, hunting, and fishing licenses, and collection of fees and ad valorem (property) taxes in accordance with well-defined policies and procedures.

ESSENTIAL JOB FUNCTIONS:

1. Administers automobile skills and road driving examinations.
2. Process work and respond to inquiries related to new applications, renewals, driver licenses, ID cards, property taxes, hunting and fishing licenses, concealed weapon permits, birth certificates, and transfers of motor vehicle and vessel registrations and titles.
3. Interpret rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed
4. Maintain alphabetical and numerical files as necessary for proper record-keeping of transactions and internal controls.
5. Inputs various data into computer using word-processing based software or a word processor. Accesses, inputs, and retrieves information from a computer.
6. Prepares correspondence, memoranda, reports, records, orders, files, and other office documents.
7. Performs routine office duties including, but not limited to, research and retrieval of records.
8. Prepares and verifies receipts, forms, and documents related to the office and payments.
9. Assists with mailroom responsibilities. Processes incoming and outgoing mail.
10. Operates office machines such as adding machines, fax, copiers, and other general office machines with such accuracy as can be acquired from their use on the job.
11. Collect and record all fees and taxes related to such issuance, applications, renewals, or transfers. Balance County and State computers daily with cash drawer; prepare bank deposit slip of money collected.
12. In case of emergency or crisis (hurricane, flood, etc.), the position must respond/perform emergency and recovery duties as assigned by the immediate supervisor.
13. Employees hired on or after February 1, 2016, must be a tobacco-free person, both on and off the job, for at least one (1) year immediately preceding application and maintain the same tobacco-free status throughout the term of employment.
14. Face tattoos (from ear to ear and hairline of the forehead to the bottom of the chin) are prohibited.
15. Maintains regular physical attendance as assigned at one of the County's offices or work facilities as required.

[These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.]