Customer Service Specialist

Customer Service Specialist

Kogent Surgical, a Zeiss Company is an industry leader in microsurgical instruments. We are a rapidly growing company with an immediate, full-time opening for a qualified candidate in the Customer Service field. Our dedicated team has over 40 years of experience in the design, manufacturing, and quality control of microsurgical instruments.

Job Summary:

Kogent Surgical Customer Service Specialist responsibilities include but are not limited to:

· Manage all customer account responsibilities, including but not limited to: Processing and canceling orders, changing billing and shipping information and altering any customer account information

· Provide education to the customer and help to resolve any issues that the customer presents, while portraying a positive image of the company

· Operates as another Customer Service backup to sister company, to assist in the operations of the department.

· Acts as a liaison with other departments sales, inventory, quality, and manufacturing management to ensure that customer care at Kogent Surgical is met in every work area.

· Has an understanding of medical devices and Customer Service and is able to address customer needs on a multi-facet level.

· Oversees all paperwork and inventory changes.

· Update customer account information, including adding and canceling orders, changing billing and shipping information, and any other customer account alterations.

· Keep up to date with back-ordered items, to assure that they ship in a timely manner specified on the order confirmation.

· Maintain organization of the inventory room, including recording of accurate quantities of goods added and removed daily.

· Filing of customer invoices and other paperwork in appropriate customer files. Responsible for recording lot numbers on items shipped.

· Filing and organization of inspection forms once items are packaged and placed into inventory.

· Process repairs, including creating correct paperwork, deadlines, needed product, and repacking of goods to be placed in inventory.

· Communicate with shipping outlets (FedEx, UPS, USPS) to assure that shipments are arriving on time.

· Process RMAs and determine correct course of action required for returned goods.

· Follow-up on 30-Day Demo Instruments

· Answer all calls and assist customers

· Inform Marketing of any potential product complaints and assist with investigations

· Keep track of office supply quantities and alert purchasing when supplies diminish

Job Requirements:

· Bachelor's or Associate's degree preferred

· Experience in Microsoft Office is a MUST.

· Highly self-motivated, self-directed, team oriented, and exceptionally attentive to detail.

· Demonstrated ability to respond to multiple priorities in a dynamic environment.

· Troubleshooting skills in a manufacturing environment & creative problem solving skills.

· Ability to use ALL office software that pertains to the position, including Microsoft Office Suite and Quickbooks.

· Customer Service/Sales experience is required.

Benefits:

· Compensation will be based on experienced.

· Paid time off

· Paid holidays

· 401K

· Bi-weekly pay

· 50% paid medical insurance

· Dental and vision insurance