Customer Service Sales Representative

We’re looking for an enthusiastic, highly-motivated Customer Service Sales Representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

$40,000 - $45,000 yearly

• Respond to customer inquiries, product and service questions, and customer complaints
• Ensure customer account information is up-to-date
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Communicate frequent customer suggestions to the team to troubleshoot
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

• Process customer policy change requests
• Handle all incoming claim calls from customers and follow up
• Complete Evidence of Insurance requests
• Return all phone messages promptly
• Share training and education knowledge and expertise with team members
• Thoroughly understand and follow all underwriting, rating, and compliance requirements
• Grow sales revenue by utilizing phone, email, and potential client lists
• Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases
• Work independently and as part of a team

• High school diploma, G.E.D. or equivalent
• Strong knowledge of customer interface and interaction
• Must possess exemplary interpersonal skills, communication skills, and active listening skills

• Professional phone etiquette
• Exceptional Business Writing and Editing Skills
• Works well with other employees and is a team player with a positive attitude
• Bilingual preferred but not necessary

Our Culture: We are building a winning culture in our agency by helping individuals like you experience success and satisfaction in the work they do.

Career Growth Plan: We are constantly searching for new leaders. Everyone is provided with opportunities to better themselves and advance their careers.

What about training?Training is included

Is prior experience required?No prior experience required

What is the culture like at Farmers? It is the most fun you can have meeting high expectations

What could my career with Farmers look like? Working in an agency can lead to a lifelong career with wealth-building potential

If you're looking to be part of something remarkable, and if this career opportunity sounds like something you would like to be a part of, apply today!