Inside Sales/Customer Service Representative

Full Job Description

Inside Sales / Customer Service Representative

The successful candidate will be involved in technical equipment sales within the industrial market. You will be contributing to our team of professionals, servicing established accounts from our Houston office. We offer very competitive pay and benefits for the right individual.

Company Information: Rotech Pumps USA Inc , a well established and growing Pump Manufacturing Company is looking for a full-time Inside Sales / Customer Service team member. We offer a diverse range of technologies including Pumps, Ball Check valves , Mechanical Seals and other industrial process equipment.

Job Description:

-Serve customers by identifying their equipment and service needs while excelling in customer service

-Support inside/outside sales staff effectively with minimal supervision

-Prepare quotes and process equipment orders. May require schematic part identification.

-Continually learn information related to our products/services, price lists, and vendor products

-Provide technical information for customers concerning products, services, and/or equipment. Training and resources will be available

Responsibilities and Duties:

-Respond to customer requests, resolve issues and promote company products and services

-Quote parts to customers, contact and collaborate with key vendors to obtain part pricing and delivery

-Maintain and update vendor information and pricing in accounting program

-Place orders with vendors, follow POs from start to finish; ensure accuracy, meet shipping/delivery deadlines and guarantee highest quality customer service

-Shipping and receiving duties; freight quotes from freight forwarders and couriers, receive and enter orders, prepare orders for shipment including paperwork/labeling customer shipments, provide shipping details, track order status, follow-up on orders to meet customer's deadline (requires light lifting)

Minimum Skills/Qualifications:

-Must have excellent written and verbal communication skills; will be working with customers, team-members, manufacturers and shipping personnel on the phone and via email

-Self-motivated and able to work independently with minimal supervision

-Demonstrate forward thinking, planning and enjoys problem solving-Possess the ability to prioritize and complete projects based on changing specifications and timelines

-Has a keen attention to detail and follows through on tasks

-Be professional and have a great attitude

-Computer skills (typing, data entry, MS Word, MS Excel) and ability to learn specialty software

Additional Info: Experience with technical drawings and calculations is a plus 3+ years of similar experience and/or a 2-or-4 year degree is preferred.

We are a team-effort company established on maintaining and expanding customer relationships based on integrity, hard work and product/process knowledge.

We are committed to long term growth and excellence through a customer focused approach and outstanding service.

If you feel you are qualified and ready to join a dynamic organization, please send your resume to above link.

Include the words "Inside Sales" in your subject header.

Please include a cover letter, salary requirements and references with contact information.

Job Type: Full-time

Schedule:

• 8 hour
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

Job Type: Full-time

Salary: $40,000.00 - $45,000.00 per year

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person