Customer Service Rep/Sales

AeroMist, founded in 2001, manufactures and distributes a quality selection of high pressure misting and fogging equipment and supplies. For quality, innovation, and professional convenience our products represent the industry’s finest offering. AeroMist is recognized for setting the standard for excellence in the industry. We promise our customers: Quick Ship Times, Top Quality Products and Great Customer Service.

We are seeking a detail-oriented and personable Customer Service Rep to join our front desk team at our Phoenix facility. The ideal candidate will be responsible for providing exceptional Customer Service and support to our customers in-store, over the phone, and online. This role requires strong organizational skills, excellent communication, and the ability to thrive in a dynamic work environment.

This is a FT, hourly role reporting directly to the Sales Manager.

Schedule: M:F 7:30am-4pm
During our high season, April-August, you will be working (2) Saturdays per month

WHO YOU ARE

• Effective Communicator. Ability to convey information to another effectively and efficiently.
• Trustworthy. Build relationships with honesty and authenticity.
• Resilient. Ability to handle stressful situations and recover quickly.
• Empathetic Listener. Be attentive and responsive to others’ input during conversations.
• Optimistic and Enthusiastic. Have a positive attitude with an interest in delivering exceptional service to our customers.
• Adaptable. Capable of controlling emotions, adjusting to the change in the situation, and responding appropriately.
• Mechanically Inclined. Formal education is not necessary, but your success lies in your ability to decipher plans, grasp the mechanics of our misting systems, and convey this information in an accessible and understandable manner.
• Proven in Sales and Customer Service. With a minimum of 2 years of experience in this dynamic field, you intimately understand the nuances and demands inherent to sales and Customer Service environments.
• G.U.E.S.T mindset. Create and maintain a guest-centric culture throughout all your interactions = G*reet, Understand, Educate, Satisfy and T*hank.
• Process Focused. Meticulous attention to detail defines your approach. Staying at the forefront of departmental goals is not just a commitment—it's a mission. Previous CRM experience is a BIG plus.

HOW YOU’LL CONTRIBUTE

Customer Service:

Address customer inquiries and concerns promptly and professionally. Provide exceptional Customer Service to enhance customer satisfaction and loyalty. You will be interacting with customers via walk-in, inbound phone calls, and website leads.

Prospecting and Lead Management:

Identify potential customers through leads and generated customers. Qualify leads based on criteria for the Sales Department and outbound sales team. Note: This role will not be eligible for commissions, but bonus opportunities will be available in the near future.

Sales Reporting and Documentation:

Maintain accurate up-to-date records (quotes, sales, invoices) using our CRM software, Odoo, and Microsoft Office. You will be responsible for entering sales and processing payments.

Customer Relationship Management:

Build and maintain strong relationships with existing and potential customers by understanding their needs and challenges to effectively position Aeromist professional products and services. Provide the best knowledge of pricing, products, and all services.

Sales Collaboration:

Work closely with the Sales team to align strategies and achieve overall revenue and KPI goals.Communicate effectively with team members to share insights and collaborate on new and existing accounts.

WHY YOU’LL ENJOY WORKING WITH US

• Health Coverage: Eligibility begins after 60 days, with 100% coverage provided for both employees and their families.
• 401(k) Plan: After 6 months, employees become eligible for our 401(k) plan. We proudly offer a 100% match, matching up to 4% of your contribution.
• Paid Time Off (PTO):
• Year 1: 40 hours of PTO (accrued at 1.54 hours per pay period).
• Year 2-5: Enjoy 80 hours of PTO per year.
• 7 Paid Holidays + 1 Floating
• Sick Time: 40 hours of dedicated Sick Time.
• Bonus opportunities tied to company and individual performance.
• Employee Experience: We value our team members and recognize their hard work. Enjoy monthly lunches and various employee recognition programs.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Glendale, AZ: Relocate before starting work (Required)

Work Location: In person