Customer Service/Sales Representative

Position: Customer Service / Sales Representative

About True View Windows and Glass

With locations in Phoenix and Tucson Arizona as well as Denver. Colorado, True View Windows and Glass LLC, is a leader in window and glass replacement for both residential and commercial customers. True View is seeking to accelerate its growth in both existing and new markets. The True View difference is our unrelenting focus on customer service, integrity, and quality workmanship. Our valued TEAM members are integral to our success.

About the Position

True View is seeking a customer service / sales representative for our growing team in Tucson, Arizona. The position will provide support to our office manager as well as homeowners and account customers in the Tucson area. The ideal candidate is experienced in the windows, showers and/or glass. We are looking for someone who is self-motivated, ambitious, dependable, and excited by the opportunity to help grow our team at True View. Strong Customer Service/Sales skills and attention to detail are a must. Pay DOE

Responsibilities Include:

· Answer inbound calls quickly and professionally. Gather information necessary to provide price quotes for services requested.

· Follow up with customers on open quotes and secure the sale.
· Assist customers with questions regarding products and services.
· Communicate with customers via email correspondence or verbally to provide follow-up information, request signatures, deposits, and/or payments.
· Maintain a respectful manner over phone and in person with customers / employees.
· Resolve any customer issues.
· Update and maintain customer files including creating projects, inputting notes, appointments, etc. in CRM program.
· Research and follow up on potential sales opportunities.
· Learn and maintain product knowledge.
· Maintain conversion and sales goals. Strive to meet all personal and departmental goals.

· Other duties as assigned.

Required Qualifications

· Prior customer service and sales experience.

· Knowledge of glass and glazing industry preferred.

· Solid organizational skills including attention to detail and multitasking.

· Must be self-motivated and have strong time management and organizational skills.

· Computer literacy. Experience using Outlook, Word, and Excel. Salesforce experience is a plus.

· TEAM player is a MUST. Contribute to a positive environment.

· Candidate must pass a drug test and background check.

· Quickbooks experience a plus.

Benefits

As a team member at one of the fastest growing window and glass companies in Arizona and Colorado, you will receive:

· Competitive compensation

· Full benefits including Medical, Dental, Vision and Life coverage (Company pays 50+% of medial premiums and provides a paid life policy)

· 401(k) with company match

· Paid time off including vacation, sick, and holiday pay

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) 2% match
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Salesforce: 1 year (Preferred)
• glass industry: 1 year (Preferred)
• Customer Service: 2 years (Required)
• sales: 1 year (Required)

Ability to Relocate:

• Tucson, AZ: Relocate before starting work (Required)

Work Location: In person