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Do you have a sparkling personality just waiting to set free? Do you love talking to people and providing them with excellent Customer Service?
CrankyApe.com is now hiring a Customer Service Representative/Receptionist to make our customer's day at our Hastings, MN corporate office! The person will answer phones, greet our customers and assist them with their needs.
Essential Functions:
Greeting and welcoming customers to CrankyApe
Answering muti-line phone
Count cash drawer
Check emails and faxes
Retrieve voicemails
Assist customers with the pickup of auction items
Processing, scanning, and filing paperwork
Process payments for auction items via cash, credit card, debit card, and wire transfer
Revise bills of sale
Fill out DMV temp tags
Fill out title work, transfer titles, and mail out titles
Handle all post sale issues, storage letters, and payments
Responding to customer inquiries and referring clients to the proper channels
Resolves problems and/or customer complaints by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Performing other related duties as assigned or requested.
Requirements
High school diploma or GED required.
Experienced with Microsoft Office (Word, Excel, and Outlook)
Excellent communication and problem-solving skills are required.
Ability to communicate effectively via oral or written means
Able to multi-task and remain calm and professional in a fast-paced work environment.
Strong attention to detail, with excellent organizational and time management skills.
Able to make decisions in a timely manner and with a sense of urgency.
Dependable, team player with a Customer Service mentality.
Hours of Operation
Full-time
Monday through Friday from 8:30AM to 5:00PM
Rotating Saturdays 9 AM - Noon and overtime as needed
Benefits Available
Medical, dental, vision, life insurance, voluntary life insurance, critical illness, accident, short-term disability, long-term disability, flexible spending account & HSA
401(k) with employer match
Paid time off
Paid holidays
About CrankyApe.com
Midwest Recreational Clearinghouse, LLC and a premier online auction house based out of Hastings, MN. Midwest Recreational Clearinghouse, LLC is an Equal Opportunity Employer. Midwest Recreational Clearinghouse, LLC does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate laws. All employment is decided based on qualifications, merit, and business needs.
