Job Description
Customer Service Representative
- Assists customers with account opening process.
- Accurately explains the terms/conditions and policies/procedures relating to the account.
- Processes account payments, perform cash out process at end of shift.
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
- Performs account maintenance, including account changes, adjustments, and statement requests.
- Contacts customers for additional account information.
- Assists in problem correspondence as required.
- Prepares reports including CSR Daily Activity report and cash out report.
- High School Diploma (some college preferred) and a minimum of 2 years’ experience in delivery of Customer Service and support programs.
- 1 year Customer Service experience.
- Ability to type over 30WPM.
- Strong computer skills with the ability to work multiple programs at a single time.
- Ability to reasonably commute to the location as this is an on-site opportunity.
- Be able to pass a background check and drug test.
- Training is on-site in Union, NJ for 5 weeks and then the position is fully remote work from home
- $17.00/hour; $18.50/hour for candidate bilingual with Spanish
- Monday-Friday, 9:00am - 5:30pm schedule