Customer Service Representative

See yourself at Odyssey…
Join the team as our new Customer Service Representative!
Who We Are & Why We’re Hiring
Odyssey Specialized Transport & Warehouse, offers flatbed trucking and warehousing services, respectively. Together, these subdivisions provide a seamless, cost-effective and comprehensive logistics solution for the North American metals industry.
Based in vibrant Vernon, CA, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!
Visit us at: www.OdysseyLogistics.com/careers
About the Job:
The position of Customer Service Representative is directly responsible for performing service functions as outlined below for customers, carriers, drivers and employees of the warehouse facility in a professional and timely fashion.
In This Role, You Will:

• Ensure safe working conditions in office and adherence to OSHA regulations
• Ensure work space and office conditions maintain clean, professional appearance.
• Maintain databases to ensure accurate customer, vendor information is entered and current
• Build computerized distribution lists
• Create customer inventory activity reports
• Create and distribute daily warehouse reports of material to ship.
• Receive product into inventory; monitor inventory, report inventory levels to customers.
• Assess customer needs, answer incoming calls and address complaints
• Schedule all inbound and outbound truck and rail activities within the system(s).
• Schedule and confirm appointments as needed.
• Verify and confirm pick up and/or delivery of customer product.
• Dispatch orders, provide paperwork and instructions to drivers, and vendors
• Customer invoicing
• EDI/ ASN transmissions and tracking.
• Coordinate and communicate with warehouse employees, other departments and divisions.
• Record incidents, accidents, service failures, claims.
• Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
• Participate in meetings and on committees as requested

Qualifications
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Required:

• High School Diploma or GED equivalent is required
• Associate Degree in related field is preferred.
• One year work history in similar role and environment is preferred.
• Must be literate in Microsoft Office software programs and be able to type a minimum of 35 works per minute.

Location:
This is an in-office role based in Vernon, CA.
As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.
The base pay range for this position is: $23 to $24 per hour.
We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options.
• Vision insurance;
• Company-paid dental and life/disability Plans;
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.
Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

Health savings account, Disability insurance, Health insurance, Dental insurance, Flexible spending account, Paid time off, Vision insurance, 401(k) matching