Customer Service Representative

Saint John Capital Corporation is a commercial finance company specializing in transportation, specifically the trucking industry. Transportation is one of the biggest industries in the entire country and as a result we help several essential businesses operate their business more efficiently and effectively. Want to join a fast-growing company while helping essential businesses grow? If yes, APPLY NOW!

We are looking for a Customer Service Representative to help with the organization and running of the daily administrative operations of the company. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Responsibilities:

• Create and update records ensuring accuracy and validity of information
• Field incoming calls from call center
• Contact customers/clients via phone and email for overdue documentation
• Maintain trusting relationships with customers/clients
• Develop debt collection strategies with team members
• Compliance with all practice procedures and protocols

Skills & Qualifications:

• Proven experience as a Customer Service Representative, office assistant, or in another relevant administrative role
• Thorough understanding of office management procedures
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills
• Proficiency in MS Office
• High school diploma required; Bachelor’s degree preferred

Benefits:

• BlueShield PPO Insurance (Health, Dental, Prescription) paid 100% by company
• 401k plan managed & administered by Bank of America after 1 year with up to 4% company match
• 12 paid federal holidays
• 2 weeks paid PTO after 1 year
• Annual reviews at end of each year (month of December)

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person