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Form of workPosition Summary
The Customer Service Reps ensure timely, friendly and exceptional communication with customers, prospects and specifiers/end-users. Following the established policies and procedures, accurately enter customer orders, answer inquiries about products, availability and application information.
Responsibilities and Duties
Support a working environment that enables exceptional and world class Customer Service.
Maintain an objective and cooperative relationship with current and potential customers.
Form and maintain good relationships with internal customers at all levels of the organization.
Provide customers with product information to assist with determining appropriate product to purchase.
Answer basic technical questions on product make-up, installation procedures, and application.
Enter orders accurately the same day as received.
Provide written price quotations to customers at the request of Sales Managers or Management
Monitor fulfillment and shipment of the order to ensure that customer is always fully aware of order status .
Stay informed of information on pricing, product design and availability.
Monitor and process EDI orders if applicable for customer account responsibility.
Provide input to Customer service policies and procedures.
Participate in daily KPI and weekly and/or monthly meetings.
Keep accurate and well-organized records and necessary documentation.
Perform other duties assigned by Manager
Qualifications and Competencies
College degree preferred
Must be able to form and maintain good relationships with external customers and internal customers at all levels of the organization.
Excellent verbal and written skills, telephone skills required.
Computer skills in Excel and Word required. Aptitude to learn new software programs required.
Must possess a very strong aptitude to learn.
Demonstrate basic math skills to convert from square feet to metric and metric to square feet
Must be able to think "outside of the box" and possess creative thinking skills
Must be able to act with a "sense of urgency" when managing customer accounts.
Must be able to multi-task and work in a fast pace environment.
The ability to problem solve and offer solutions
Previous Customer Service skills
Order Entry (AS 400 Computer System)
Contract Pricing
SalesForce
Company Summary
Crane Composites Inc., a subsidiary of Crane Co. (NYSE:CR), is the world's leading provider of fiber-reinforced composite materials . We manufacture fiberglass-reinforced plastic ("FRP") panels and coils used primarily in the manufacturing of recreational vehicles, truck bodies, and truck trailers, with additional applications in commercial and industrial buildings.
Since 1954, Crane has continued to pioneer numerous patented technologies for industrial and commercial product applications and have built a proven reputation for industry leadership by partnering with customers and suppliers to deliver advanced, industry-leading solutions.
We are an equal opportunity employer and value diversity. Our goal is to be a diverse workforce representative of the communities where we are located. All employment decisions are made based on qualifications, merit, and business need.
