Customer Service Representative

Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support via phone, email, and chat. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients.
Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information about our products, services, and policies.
Assist customers with order placement, tracking, and returns.
Resolve customer complaints and concerns in a professional and timely manner.
Document customer interactions and transactions accurately in the CRM system.
Stay up-to-date on product knowledge and industry trends.
Participate in ongoing training and development programs.
Contribute to a positive and collaborative team environment.
Requirements:
High school diploma or equivalent; college degree preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks effectively.
Proficiency in computer skills and familiarity with CRM software.
Flexibility to work evenings, weekends, and holidays as needed.
A positive attitude and a passion for helping others.
Bilingual proficiency (desired but not required).