We are a family-owned automotive parts company based in Michigan, USA (headquarters), and Ontario, Canada. Our company specializes in custom-painted car parts for consumers. Additionally, we sell unpainted auto parts, such as headlights and grilles. The company currently has a combined total of over 50 employees and is looking to grow even further. The company website is https://www.partify.store/.
Position Summary
The role of a Customer Service Representative is to help customers with all inquiries before and after placing their orders through calls, emails, chats, texts, social media, or in person. A Customer Service Representative also handles concerns, complaints, and other issues. Their goal is to ensure customer satisfaction throughout their entire interaction with the company.
Overview
- Collaborate well with team members in a fast-paced environment.
- Interact with employees in both locations.
- Learn to use platforms like Shopify, Ring Central, and Gorgias to complete tasks and answer calls.
- Learn to identify customer needs or desires to recommend the appropriate product or service.
- Develop a good understanding of the products we supply to answer customers' questions accurately.
- Provide written communication to customers that is free of spelling and grammatical errors.
- Work with colleagues when necessary to resolve customer complaints by providing solutions promptly to ensure customer satisfaction.
- Strong organizational skills.
- Provide answers to all customer inquiries and requests and conduct follow-ups on time.
Roles & Responsibilities
- Respond to customer inquiries and assist them with placing their orders.
- Provide information regarding parts and give quotations.
- Update customers regarding order statuses.
- Assist customers with tracking their shipments.
- Resolve order issues and reach out to customers regarding their orders.
- Updating orders and sending customer invoices.
- Issuing refunds and following up with customer concerns.
- Contacting dealerships and shipping companies to facilitate the order process for customers.
- Responding to reviews and questions.
- Keeping track of orders to ensure the orders are fulfilled on time.
- Fulfilling local orders.
- Maintain files, documentation, and databases.
- Other Duties as assigned.
Requirements
- Bachelor’s Degree
- Strong communication and interpersonal skills.
- Strong verbal and written skills.
- A minimum of 55 words per minute.
- Proficient with Microsoft Office, and other Office applications.
- Works and communicates well individually and in a team environment.
- Excellent organization and prioritization skills.
- Time management skills to multitask in a high volume, rapidly changing work environment.
PARTIFY IS AN E-VERIFY COMPANY
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- How many words per minute (WPM) do you type?
- How would you describe excellent Customer Service?
- Write a paragraph summarizing a time you experienced superb Customer Service.
Education:
- Bachelor's (Required)
Work Location: In person