We’re looking to hire a passionate Customer Service Representative (“Customer Success Champion”) to support our growing customer base and ensure the success of the thousands of communities who use our platform. This position is for HOA Express, one of the companies in the Sparksuite family.

About Sparksuite

At Sparksuite, we build industry-leading software companies and combine the exciting, fast-paced environment you’d expect at a startup with the stability and work-life balance of a profitable, mature company. We relentlessly pursue high quality software, efficient workflows, and incredible Customer Service, and bring together people who are as passionate about those goals as we are. Sparksuite’s role, specifically, is to furnish our family of companies with the resources they need to thrive and ensure working for any of our companies is a rewarding experience.

About HOA Express

The company you’d be working for, HOA Express, is the leading SaaS platform for residential communities to build an outstanding website that informs and engages their residents. Loved and trusted by thousands of HOAs, condos, and neighborhoods across the globe, we’re committed to providing the very best experience for our customers—in part by providing uncommonly great Customer Service.

The job

In a nutshell, Customer Success Champions are committed to ensuring our customers are successful. This is an incredibly important role in our company, not a job that simply needs filling. The customer success team is the face of our company to customers. You’ll therefore be charged with representing our core values and our team well.

Day-to-day, you’ll be answering potential and existing customers’ questions, composing and refining helpful documentation, crafting informative social media posts, leading training walkthroughs, and proactively reaching out to users who may need tips or advice. The team converses with customers through live chat, phone, and email.

Internally, you’ll be sharing customer feedback with our team, such as feature suggestions, discovered bugs, and common pain points. This feedback is instrumental in helping our product team design and prioritize software improvements.

Requirements & skills

• Superb communication. This is possibly the most important skillset. You have: the ability to write and speak clearly and concisely; a talent at explaining concepts to others; highly refined grammar and spelling; and excellent listening skills.

• Friendly and personable. People enjoy communicating with you, and you’re able to quickly build rapport with customers.

• Genuinely empathetic. You’re able to empathize with customers and understand where they’re coming from. You make people feel heard and happy.

• Great problem solver. You are persistent and resourceful when solving problems, yet not afraid to seek help.

• Self-motivated. You enjoy accomplishing tasks and actively anticipating needs.

• Tech savviness. You have an above-average familiarity with a variety of technologies—particularly website technologies.

• Past experience. You have worked in customer-facing roles before.

Benefits & compensation

We’re committed to putting our team members first. That includes holistic compensation with predictable, built-in raises and pairing that with awesome benefits and perks. For all the details, see our transparent employee handbook (handbook.sparksuite.com) and open salary calculator (salaries.sparksuite.com).

Per our open salary calculator, the starting salary for this position is $48,000 - $52,000 per year.

Other details

This is a full-time, hybrid role at our headquarters in Spring, TX. You’ll be expected to work 40 hours per week, Monday-Friday, during our flexible working hours. At this time, we are unable to sponsor visas.