Customer Service Representative

We are looking for a results driven Customer Service Specialist who wants to take our Customer Service Call Center to the next level of customer satisfaction. If you are passionate about providing customers a high level of service, commitment while achieving performance goals, then this opportunity is for you!

We are Marcolin USA Eyewear, an international leader in high-fashion eyewear. We are an Italian based company founded on the principles of quality, design and fashion. Our collections are well known throughout Europe and the world and include Tom Ford, Emilio Pucci, Adidas, Kenneth Cole, Guess, Timberland, Skechers, Harley-Davidson, and more.

Our USA Corporate headquarters is based in Somerville, NJ and showrooms are located in NYC and Miami.

Main Responsibilities:

• Responsible for receiving incoming customer calls/emails, including product inquiries, and order placing,
• Resolves escalated customer calls through problem solving and expertise in all products, processes, and positive relationship building skills
• Data entry of Customer Service related items including sales orders, faxes, product transfers, and credits.
• Access customer databases or other files to research customer inquiries. Maintains all product and promotional materials in an orderly manner.
• Performs day-to-day administrative tasks such as maintaining information files
• Other duties as assigned by supervisor.

Work Experience and Education Requirements

• High school diploma or equivalent.
• 2 years of Customer Service experience.
• Retail experience preferred
• Microsoft Office / computer literate.
• SAP experience preferred.
• EDI experience required.

Skills/ Competencies

• Solid Excel skills are necessary
• Technology savvy, intuitive handling of software, portals and applications
• Attention to detail
• Strong organizational skills & detail oriented
• Strong customer facing communications skills (oral & written)
• Self-starter with ability to work independently, under pressure and handle high volumes of calls and emails
• Communicate effectively orally and in writing as appropriate for the needs of the audience.
• Excellent data entry skills, with attention to detail
• Ability to follow through on assigned tasks
• Excellent problem solving and conflict resolutions skills
• Ability to work in a fast paced environment

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Marcolin USA, Inc.

Marcolin USA is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, sexual preference, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

To learn more, please visit our web site at: http://www.marcolin.com

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Application Question(s):

• Do you have SalesForce experience?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Hybrid remote in Somerville, NJ 08876