Customer Service Representative

We are a family-owned and operated outdoor mapping company seeking a Customer Service Representative to join our small, local team and provide top-notch support to our customers. The successful candidate will be responsible for:

• Answering phones
• Making/returning calls
• Monitoring and responding to social media comments
• Responding to direct messages and emails
• Handling a variety of customer inquiries, complaints, and requests
• Adapting to actively expanding product lines and procedures

To be successful in this role, you should have excellent communication skills and a friendly, professional demeanor. You should be able to multitask and handle a high volume of interactions with ease, and have a passion for providing exceptional Customer Service.
Experience in Customer Service or a related field is preferred, but not required. If you are organized, detail-oriented, and able to work well in an on-site, team environment, we encourage you to apply for this exciting opportunity.

Preferred Hours: Monday-Friday 9am-5pm

Job Type: Full-time

Pay: From $16.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person