Customer Service Representative

Victoriam Management Inc. is a rapidly growing sales and customer enrollment firm that connects members of the community to affordable communication services. Our Customer Service and sales team provides coaching and training to review promotional and problem-solving techniques: understanding buyer psychology, high-quality Customer Service, and building self-confidence in sales and public speaking skills.

We are searching for an enthusiastic and passionate Customer Service Representative to capture an audience's attention and generate maximum revenue by using a personal approach. The Customer Service Representative position is vital to delivering top-notch Customer Service and driving client satisfaction by promoting and selling our client’s services. The ideal Customer Service Representative will be consultative, influential, detail-oriented, and must be ready to work in a fast-paced work environment.

Customer Service Representative Responsibilities:

• Present products and services to new and existing customers
• Use company leads and systems to identify and develop new avenues of sales opportunities
• Effectively close sales in designated territories by building and maintaining relationships with new and existing customers
• Set sales and gross margin goals for the territory
• Develop and implement sales programs, drive, and support our client's primary focus on account growth
• Prepare sales presentations, proposals, contracts, activity reports, sales goals, closings, and follow-ups with the sales team
• Monitor industry trends to identify emerging markets and develop plans to expand revenue
• Participate in-company training for team building, mentorship, and development of the latest sales trends from field and industry research
• Ensure customer feedback to sales management regarding products and enhancements

Customer Service Representative Qualifications:

• 1-3 years experience as an account manager preferred
• Excellent presentation and persuasive skills with the drive to continuously improve customer satisfaction and sales performance
• Coachable and highly enthusiastic mindset
• Communication, negotiation, organization, and problem-solving skills
• Outgoing and comfortable working in a customer-facing environment to generate new business

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Job Type: Full-time

Pay: $800.00 - $1,200.00 per week

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Long Beach, CA: Relocate before starting work (Required)

Work Location: In person