Customer Service Representative - Therapeutic Foster Care - Springdale

Arisa Health is seeking candidates to fill a Customer Service Representative position in our Springdale Child Outpatient location. The Customer Service Representative will schedule appointments on behalf of therapists, run reports, take co-pays and provide information directly to current and potential clients of Arisa Health. The ideal candidate will have one year of experience scheduling appointments within a medical office.  The person will also provide back up for other locations within northwest Arkansas.

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.

This position is classified as full-time, non-exempt (hourly).

Work Hours: Full time, Monday - Friday; 8:00 a.m. to 5:00 p.m.

What our Customer Service Representative will do:

• Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations arise
• Check clients in and out in a timely manner
• Complete pre-appointment checks for clients.
• Prepare and maintain client records, accurately maintain fee agreements, update eligibilities, assess that needed pre-certifications and authorizations are in place.
• Provide an interactive, welcoming response to all ARISA Health inquiries for service by engaging clients in a supportive, non-judgmental way.
• Work and reconcile reports within the Electronic Medical Record (Discharge, Disclosure, PDA’s, MTP signature count, open events, incomplete services, scheduled and arrived visits, date of last service, Red X, and client without case manager, etc.).
• Work with other associates on problems related to weekly reports and/or billing issues.
• Manage VISA receipts and bi-monthly ordering of supplies for department as needed.
• Answer phones within three rings, taking accurate messages and routing calls as appropriate.
• Collect payments in accordance with ARISA Health payment policy and entering of payments into EMR, making daily deposits, handle all outgoing and incoming mail, which may include drop off and pick up at Post Office.
• Copy and fax documents as needed by clinical staff and other administrative staff.
• Reconcile reports within the EMR.

What we look for in a Customer Service Representative:

• High school diploma or equivalent required
• Ability to multitask
• Good organizational skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to work independently, establish priorities and organize workload
• Problem- solving mindset
• Good communication skills required
• Excellent telephone skills required
• Willingness and ability to alter duties to support the needs of the business

Preferred experience:

• One year of experience in a medical office is preferred
•  Experience with Credible EMR system

What we offer our team members:

• A company dedicated to transforming communities one life at a time.
• A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
• Ongoing training throughout your employment
• Paid Time Off and Holidays throughout the year to recharge.
• Company sponsored Whole Health programs designed to recharge our teams.

Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities’ one life at a time.