Customer Service Representative Southbound Shift 1 / Shift 2

Handle all Export traffic aspects of assigned accounts in an efficient manner and in compliance with Mexican Customs regulations and communicate with shippers, exporters, importers and/or carriers in order to coordinate and expedite shipments.

This job description reflects the current assignment of essential functions and is not meant to be all-inclusive. Duties and responsibilities may be assigned or reassigned to this job at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Traffic:

• Handle traffic work for assigned accounts.

• Receive invoices and verify accuracy of documents to merchandise and prepare documentation necessary for Mexican Customs Clearance.

• Ensure that "In-Bond Entries" for shipments are properly cancelled with U.S. Customs prior to Export.

• Monitor shipments to ensure they cross within the allowed limits of time.

• Invoicing promptly after clearance.

• Communicate with clients, shippers, Mexican Brokers and/or Carriers to request or provide information regarding shipments.

• Assist with other accounts when required.

Logistics:

• Do Work Order, Arrival Notice and/or Bill of Lading when necessary.

• Keep control of Receiving and Shipping work orders to ensure that work is completed in a timely manner. i.e. If a work order is not received back in a reasonable time, follow up should take place.

• Handle Distribution and maintain client informed of status. Responsible for accurate inventory keeping. Should work with warehouse staff to perform regular inventory audits in the form of cycle counts and physical inventories.

• Update Clients' information/profile sheets as needed.

MINIMUM QUALIFICATIONS (Education, Training & Experience):

• High school diploma or G.E.D. and one to three months related experience and/or training; or equivalent combination of education and experience.

LICENSE AND CERTIFICATIONS:(If license(s) or certification(s) is required to practice a trade or profession, you must attach a copy.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of part numbers and part usage and understand applications for use.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to communicate in English and Spanish clearly and effectively, both orally and in writing.

• Ability to take and follow directions from supervisor.

• Ability to give directions to and gain compliance from assigned staff.

• Ability to perform other duties as assigned.

• Ability to maintain good planning and organizational skills.

• Ability to use computer hardware, various software programs and technologies, including word processing and spreadsheet programs.

• Ability to maintain a good and positive working relationship with all co-workers and other contacts.

• Required to comply with all JAMCO’s policies and procedures.

• Ability to follow all rules of telephone courtesy in all telephone communications

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work is performed inside an office working closely with others and alone with light traveling required. Work involves rotating shifts and working extended workdays outside the regular working hours and on-call status; Work requires simple grasping, standing, sitting, climbing stairs and ladders, walking, carrying up to 15 pounds, and light lifting under 24 pounds. Ability to see, write, count, read, identify shade of colors, and hearing is needed to perform essential functions.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service Rep: 2 years (Preferred)

Ability to Relocate:

• Laredo, TX 78045: Relocate before starting work (Required)

Work Location: In person