Customer Service Representative

Job Overview

This position will answer phones, greet walk-in clients, and support other members of our staff in performing clerical tasks.

Responsibilities and Duties

·         Answer the phone and help the customer or transfer the call to the correct party. Log calls in management software.

·         Greet office visitors and help the customer or direct them to the correct party.

·         Monitor and respond to email and voicemail messages promptly.

·         Process incoming and outgoing mail.

·         Perform various data entry tasks like updating client contact information and scanning and electronically filing documents.

·         Monitor web portal and respond to registration requests, contact us requests, etc.

·         Assist with miscellaneous clerical tasks like filing, photocopying, shredding, etc.

Qualifications

·         Education level: High School Degree or equivalent.

·         Clerical and Customer Service work experience preferred.

·         Proficiency with Microsoft Office (Excel, Word, Outlook), Adobe, and general computer proficiency required.

·         Friendly, organized, hard-working, trustworthy.