Address
Form of work
SalaryThe CSR provides a positive Customer Service experience that meets the needs of our members by educating them on products and services, listening to concerns and addressing issues in a high-volume inbound call center.
Responsibilities
- Answer high-volume inbound member and provider calls via an automated phone system.
- Make outbound calls to members, providers, etc. as needed.
- Utilize resources to troubleshoot and resolve member issues.
- Communicate effectively and professionally with members, teammates, healthcare professionals and leadership team.
- Consistently meet and exceed required Key Performance Indicators (KPIs).
- Perform other duties as required.
Education & Experience
- High School Diploma or equivalent required.
- 1 to 2 years of Customer Service experience required.
- Call center experience not required, however is preferred.
Knowledge, Skills & Abilities
- Excellent written and verbal communication skills.
- Proficient with MS Office, MS Teams and the ability to navigate multiple computer platforms.
- Ability to quickly learn new products and services.
- Strong Customer Service skills with the ability to resolve member concerns.
- Demonstrate soft skills (active listening, empathy, verbal communication, problem - solving, adaptability, patience, etc.) to enhance member experience.
Additional Requirements
- Position schedule is Tuesday to Saturday 8:00am to 05:00pm.
- Must be available to work any shift within the business hours of operation.
- Prolonged periods sitting at a desk and working on a computer.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work setting:
- In-person
Work Location: In person
