Customer Service Representative

Job Title: Customer Service Representative

Job Description

Gurtler Industries, Inc is hiring a Customer Service Representative that will have a high degree of communication with the sales, production, purchasing, dispatching and transportation teams. The representative will assist customers and sales representatives with orders, complaints, questions, order changes and/or cancelations. They will provide a high level of Customer Service in a professional and productive manner.
Essential Duties and Responsibilities

• Enter orders in the system as submitted by customers and the sales representatives.
• Answer incoming phone calls and emails.
• Assist customers and sales representatives with placing, changing or canceling orders.
• Provide accurate and complete information to the customer and sales representatives.
• Maintain customer records by updating account information in the system.
• Assist sales on any customer or operational complaints.
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
• Coordinate deliveries, interacting with transportation and dispatching departments.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating and coordinating with colleagues as necessary.
• Other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that is required for the position.

• Ability to read, write and speak the English language.
• Proven customer support experience.
• Strong phone contact handling and active listening skills.
• Ability to adapt/respond to different types of situations.
• Excellent verbal and written communications.
• Ability to multi-task and prioritize, work independently, and manage time effectively.
• Ability to stay pleasant and focused in a fast paced environment.
• Strong attention to detail.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit, stand, walk, use hands to type and lift small lightweight objects.

Qualifications

• Ability to multi-task and prioritize, work independently, and manage time effectively.
• Minimum 3 years Customer Service-related experience.
• Proficient with Word, Excel and Outlook.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 3 years (Required)

Work Location: In person