Customer Service Representative

We’re seeking a positive, personable Customer Service Representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

$21 - $23 hourly

• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

• Respond to customer inquiries via phone and e-mail.
• Prepare quotations based on ERP pricing guidelines.
• Enter customer orders.
• Create records of customer interactions and follow up to ensure all questions have been answered.
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints.
• Respond to Customer Service requests from the ticketing system. 

• Strong knowledge of customer interface and interaction
• High school graduate, G.E.D. recipient, or equivalent
• Must possess exemplary interpersonal skills, communication skills, and active listening skills

IFP Automation has been family-owned since 1976 with operations in Fishers and Ft. Wayne, Indiana. We are a leading provider of electrical automation and fluid power products. We have a sales focus in Indiana, Ohio, Michigan, Illinois, and Kentucky. Although we have grown dramatically in the last few years, we take great pride in maintaining our core values. Our core values are honesty, integrity, innovation, teamwork, excellence, and people development. We strive for efficiency, comfort, and peace of mind for our employees and customers.

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

More information on our company is available at www.ifp1.com