Human Resources Manager

GENERAL STATEMENT OF DUTIES

The Human Resources Manager serves as point of contact for NCCC employees for Human Resources related inquires (benefits, payroll, FMLA, policy, etc.) Directs the recruitment and employment function for the center, and provides reporting related to these functions.

COMPETENCIES REQUIRED:

A. Organizational Functions

1. Customer Satisfaction

1. Interacts appropriately with clients/customers
2. Communicates effectively with others
3. Appropriately seeks feedback from clients/co-workers
4. Observes privacy/confidentiality of customers
5. Maintains cooperative working relationships
6. Takes appropriate action on complaints/requests of customers

2. Quality Improvement

1. Demonstrates knowledge of, and supports, QI philosophy
2. Participates in QI Staff Training
3. Participates on QI Process Improvement Teams as assigned
4. Participates in improvements to the organization
5. Assists in collecting data to improve the organization
6. Uses data to improve personal performance

3. Organizational Support

1. Supports mission, vision and values of organization
2. Positively represents organization internally/externally
3. Supports planning activities (Annual) (Strategic) (Departmental)
4. Stays informed of agency policies and procedures. Complies with same.
5. Maintains positive working relationship with supervisor and other employees
6. Supports cooperation throughout the organization.
7. Willingly accepts other duties as assigned
8. Submits work requested in a timely fashion

4. Education and Self Development

1. Seeks to improve performance and skills through education/training
2. Maintains consistent attendance at all mandatory trainings
3. Competent with computer programs used as a part of the job
4. Provides training as requested to other staff
5. Assesses personal training needs, sets goals to meet these needs, and achieves them