Customer Service Representative (Remote)

Role: Customer Service Representative (Remote)
Location: Minneapolis, MN (Open for 100% remote)
Duration: 5 Months Contract
Pay Rate: $21.99/Hr on W2

NOTES FROM HIRING MANAGER

• Understanding of sports and recreation
• History in playing sports
• Building 15-20 registrations a day and emailing them out to the customers. Possible revisions on registrations.
• Check in with team and reporting manager to see if there are any outstanding tasks, work within queues, they get tickets assigned to them, follow directions to build out registrations.
• Tech savvy, mundane work, small communication with guests, follow steps/processes
• Creativity, imagination
• Efficiency, eager to learn
• Entercom is the system used
• Multitasker, time management
• Communication Skills
• Team player, with independent work
• Passionate, outgoing individual
• Resume Stand Outs - Anything in the technology field, coaches, educators, youth and req sports background (any mention of sports, coaching or education sticks out)

PRE-SCREENING QUESTIONS:

• What peaked your interested in this role?
• Knowledge in sports?
• Customer Service experience?
• Explain your experience in remote tools?
• Do you have any interest in sports?

Qualifications:

• High school diploma or GED
• Must be able to work a flexible schedule, including weekends and holidays

DESIRED CHARACTERISTICS:

• Bachelor’s degree in related field
• 1 year sales call center experience
• Proven ability to upsell into an upscale, premium product experience
• Outstanding communication skills, both written and verbal
• High level of professional Customer Service
• Solid sales aptitude with ability to excel at consumer-direct sales, including the ability to adapt sales presentations depending on the consumers’ needs and wants
• Capable of thriving in a high-pressure, team-oriented and fast-paced environment with the ability to persevere and maintain a positive attitude
• Exceptional attendance, reliable and punctual with ability to adhere to established break/lunch times
• Ability to accommodate schedule and activity/priority changes on short notice
• Working knowledge of Microsoft Office and ability to quickly learn new systems
• Ability to speak foreign languages, particularly Spanish and/or Mandarin, is a plus

Responsibilities:

• Engage with guests and clients through various channels, including inbound/outbound calls, email, and click to chat
• Foster good working relationships with internal and external partners through honesty and integrity
• Continue to be well-versed in all products and relevant theme park information in order to effectively present and discuss all products and services offered
• Process ticket sales and reservations according to Standard Operating Procedures
• Perform other duties as assigned.

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Warm Regards,

Devesh Shukla
Business Manager - US IT Recruitment
Tricon IT Solutions
Direct: (609)-807-2115

Job Type: Contract

Pay: Up to $21.99 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: In person