Customer Service Representative

Looking for new opportunities?

Look no further because GlacierPoint Enterprises is HIRING!

Who We Are: GlacierPoint Enterprises is a leader in the ice cream distribution industry, primarily delivering ice cream, but also delivering frozen food, beverages, and a variety of other products to a host of customers on the East Coast. As a Direct Store Delivery (DSD) organization, we deliver product from our supplier/distributor directly to a retail store, thereby bypassing a retailer’s distribution center.

GlacierPoint is recognized as an exceptional distribution partner to suppliers and retailers with an extensive history of dependability, reliability, and consistency. Our products are fast-turning, high velocity, and high consumer demand merchandise. We offer the best-in-class product, including the leading national and regional brands. We operate out of over 20 facilities covering New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, and the Carolinas with a rapidly expanding footprint.

What We Offer:

• $$$$ Competitive rates
• Excellent benefit plans,including medical,dental, & vision, life insurance, disability,401(k) contributions,FSA, and paid time off
• Company-wide perks, including paid holidays, employee appreciation events, flexible schedules and celebrator outings.
• Overtime opportunities.

Convenient locations for travel and commute

What We Need:

Currently looking for a Customer Service Representative to join our team in Moorestown, NJ to listen and respond to customers' questions. Customer Service Representatives work with customers to resolve complaints, process orders, and provide information about an organization's products and services

Duties involve:

· You will handle & execute all incoming and outgoing calls on a daily basis

· You will provide exceptional Customer Service while communicating , selling, promoting our full portfolio and any other general interest to our customers

· You will work closely with account personnel to ensure that together the customer’s needs are met and assist other departments when needed

· You will monitor freezers to ensure a return on investments

· You will be expected to utilize your time productively & creatively to increase business

· You will report problems to Customer Service Manager and recommend solutions

· Other customer related duties as assigned or asked of by Customer Service Manager

What You Need:

• High School Diploma or GED equivalent.
• Sales & Customer Service experience – grocery/foodservice/telemarketing preferred.
• Experience with multiline phone systems.
• Microsoft Office and Excel experience is preferred.
• Fluent in Spanish is a plus.

EEO Statement:

GlacierPoint Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $15.13 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Charlotte, NC 28206: Relocate before starting work (Required)

Work Location: In person