Address
Form of work
SalaryWho are we?
Jacks Small Engines is the e-commerce leader in small engine parts with more than 3 million parts, 400 vendors, and a best-in-class online parts shopping experience. Jacks has a robust online Parts Look-Up platform that allows customers to quickly and easily find what they need, and operates a company-owned warehouse space to fulfill orders through its websites including jackssmallengines.com, snowblowersatjacks.com and mowersatjacks.com.
Why choose Jacks Small Engines?
- Industry leading benefits
- Opportunityfor internal growth and employee advancement
- Check out us out here: About Us - Jacks Small Engines
Job Summary
We have an immediate opening for a Customer Service Representative in our call center in Forest Hill, MD. This individual is responsible for answering 80+ calls per day ensuring the highest level of Customer Service is provided with each interaction. The ideal candidate will have a Customer Service and/or sales background with extensive knowledge of small engine parts, etc.
Responsibilities and Duties
- Answering inbound phone calls from end users of outdoor power equipment.
- Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
- Entering orders into our proprietary web-based tool.
- Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level.
- Ensuring prompt handling of customer emails and correspondence.
- Assisting with technical support / parts lookup.
- Performing other duties as assigned.
Qualifications and Skills
- Position requires a High School degree or equivalent.
- 2 years of Customer Service and/or sales experience in a call center environment.
- Knowledge of small engine and/or automotive parts.
- Analytical skills to include problem identification and resolution.
- Working knowledge of a Windows based computer environment.
- Bi-Lingual a plus.
Benefits
- Weekly pay (every Friday).
- Medical, dental, vision, 401K benefits eligibility after 30 days of employment.
- Vacation time accrues immediately.
Work Setting: In-person
Shift: Monday - Friday, 8 hour shifts
