Customer Service Representative - Personal Lines (Remote) (Northwest Platform)

Job Description
Job Title:Customer Service Representative, Personal Lines
Location: Remote - Prefer Payson or Saratoga Springs, UT Residents
Reports to: Emily Ellsworth
Pay Rate: $15.00 per hour
About Us:
Acrisure's Acrisure Northwest Platform began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Northwest Platform to where it is today, with a culture built on organic partnership.
Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, Personal Lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
Job Summary:
We are looking for a friendly individual to join our team in assisting customers. Duties include but are not limited to helping clients in the office, answering phones, making payments, changes to policies, returning voicemails, quoting Personal Lines policies and helping file claims.
Responsibilities:

• Perform daily service on assigned accounts: Account transactions including ID cards, proposal endorsements, certificates, claims, renewals, quoting and binding policies, follow-up, and correspondence.
• Respond to client inquiries, incoming mail, and company request needs on a timely basis.
• Build and maintain strong customer relationships.
• Maintain accuracy of client data in agency management system (Applied Systems).

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Requirements:

• Property & Casualty License or ability to obtain one within 3 months of hire date
• Strong organizational skills- ability to discern priority and initiative
• Computer skills, specifically Microsoft Word, Outlook and Excel
• Excellent verbal and written communication skills as well as strong interpersonal skills
• Bilingual in Spanish, highly preferred.

Education/Experience:

• High School diploma required, Associate Degree or higher preferred
• Insurance industry background preferred, not required.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate stress due to regular deadlines and daily challenges.
• High finger dexterity while typing documents and forms.
• Occasionally lift up to 20 lbs.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hybrid environment, where work may be done in a temperature-controlled, non-smoking office.
• The noise level in the work environment is usually moderate.

Benefits & Perks:

• Competitive Compensation
• Industry-Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option
• Opportunities for Growth
• Educational Resources
• Generous time away

#LI-MD1
Hybrid: #LI-Hybrid
Remote: #LI-Remote
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.