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Form of workJob Description
Are you a Customer Service Expert who wants to apply your knowledge of the truck & trailer industry towards a lifelong career with a leading truck and trailer parts distribution company? Do you want to be recognized and rewarded for your work and expertise? Then we want to talk to you!
60-year-strong and family-owned, Wheelco is looking for a Customer Service Representative who has heavy-duty truck and trailer parts knowledge and experience.
Who is Wheelco?
Wheelco is a family-owned and operated truck and trailer parts distribution leader. We are the industry choice for parts and service. We have a flagship parts store, and seven locations in the upper Midwest. We are proud of our heritage of over half a century of quality service.
What sets Wheelco apart?
Wheelco is committed to treating our employees and customers with excellence. We believe our employees are the BEST in the business and drive everything we do. At Wheelco, you will be joining a valued team that bands together so we can best serve our customers and the communities we live in. We offer a fun, positive working environment with competitive compensation, excellent benefits packages, and company perks. If you enjoy working hard in a fast-paced environment, and a company that promotes from within, Wheelco is for you!
Benefit Package:
- Competitive Medical & Dental Coverage
- Life Insurance - $25,000 Company Paid
- Vacation/Paid Time Off
- Paid Holidays
- 401(k) with Employer Match
- Training
- Annual Performance Review
Perks:
- Complimentary Sports Tickets
- Pre-sale Tickets for Concerts, Shows, and Events
- Cell Phone Discount
- Apparel/Uniforms
- Boot Allowance
- Discounted Parts
Job Duties:
- Ensuring customers’ truck and trailer part needs are met on every visit
- Ensuring that customers are invoiced correctly
- Assisting outside sales and delivery with customer’s part order needs
- Working closely with vendors on product knowledge and sales training
- Qualifying every order to determine customer delivery expectations
- Supporting shipping and receiving by pulling pick tickets
- Conducting inventory management and inter-branch transfers
- Identifying, responding to, and resolving customer issues promptly while modeling excellent Customer Service
- Working with customers to maximize sales and increase market share
- Acting as a liaison to outside sales to ensure customer satisfaction and problem resolution
- Ensuring safety initiatives are executed and employees are following safe work practices
- Other duties as assigned
