Customer Service Representative - Part-Time

An Employer with a Purpose

GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results.

Our Culture

We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork, and support, resulting in employees surrounded by coworkers they know they can count on. We focus on accomplishing our goals with an outward mindset: always keeping in mind how our work and actions impact others, and truly seeing people as people. GVEC endorses a family-friendly workplace with professional facilities and prospective telework in various departments.

What We Are Looking For

GVEC is looking to hire you for the position of Customer Service Representative to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Customer Service Representative, you will be responsible for serving both GVEC electric and internet members and customers by phone and in person, assisting with any questions or concerns they may have.

How You’ll Help

• Receiving and posting payments
• Handling mostly inbound phone calls
• Listening and resolving concerns
• Entry level Internet Technical troubleshooting
• Signing for packages and deliveries
• Promotion of other cooperative services

Experience/Skills You’ll Need

• Excellent verbal and written communication skills with the ability to convey information clearly and confidently
• Excellent problem-solving skills - able to effectively troubleshoot minor issues independently
• Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
• Self-motivated individual with a strong work ethic. Able to work independently with impeccable sense of integrity
• Team player with the resolve to provide and take constructive criticism that helps evolve the team
• Willing to work between 7:30 am – 5:30 pm Mon-Fri
• Proficient with PC and Internet
• Occasionally work in other office locations

Preferred Experience/Skills

• Previous cash handling
• Bilingual

Your Pay

The pay range for this role is between $18.00-$26.00/hr. and will be commensurate based on your skills, qualifications and experience. In addition, GVEC ties cash bonuses to a multitude of Cooperative benchmarks set forth annually.

Your Benefits

• Medical Plans
• 401K Matching
• Financial Incentives and Rewards
• Wellness Program
• Employee Development
• Community Impact
• Work-Life Balance

Application Deadline: March 13, 2024

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GVEC Honored Glassdoor Best Places to Work 2024