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Form of workJob Description
Join Allstate Insurance-Tom Birks Agency, a reputable insurance agency located in Pocono Summit, Pennsylvania, dedicated to providing top-notch Customer Service. As a Customer Service Representative in our PA Office, you will be the face of our agency, assisting clients with their insurance needs and ensuring their satisfaction.
We take pride in our personalized service approach and commitment to our clients. Every day, you'll have the opportunity to make a difference in the lives of our customers by addressing their inquiries, offering solutions, and building lasting relationships.
If you are a Customer Service-oriented individual looking for a rewarding role in a supportive team environment, the Allstate Insurance-Tom Birks Agency is excited to welcome you aboard!
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Evenings Off
Retirement Plan
Responsibilities
Client Interaction: Communicate with customers, addressing their queries, and assisting with policy-related matters.
Policy Management: Process policy changes, updates, and renewals accurately and efficiently.
Claims Assistance: Guide customers through the claims process, ensuring timely resolution and satisfaction.
Documentation: Maintain accurate records of customer interactions, transactions, and policy details.
Product Knowledge: Stay informed about insurance products, coverage options, and industry updates to provide informed advice.
Requirements
Communication Skills: Excellent verbal and written communication skills to interact professionally with clients and team members.
Customer Focus: Strong Customer Service orientation with a passion for helping others and exceeding customer expectations.
Organizational Skills: Ability to multitask, prioritize tasks effectively, and maintain attention to detail in a fast-paced environment.
Team Player: Collaborative attitude to work effectively with a diverse team and contribute positively to team dynamics.
Adaptability: Flexibility to handle changing priorities, tasks, and customer needs efficiently.
Experience: Previous experience in Customer Service or a related field is a plus.
