Customer Service Representative - Ocean Isle Beach, Nc

Strand Termite and Pest Control is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, and safe treatment options, and we want you! At Strand Termite and Pest Control, we offer competitive pay, ongoing training, and great benefits to our employees.

We are looking for a Customer Service Representative to join our growing company! With a large footprint in North & South Carolina, we are seeking enthusiastic individuals with great Customer Service skills to join our team!

As a Customer Service Representative, you are the main contact and face of the company for our customers. If you are looking to provide exceptional Customer Service in a timely, upbeat, and friendly manner, Strand Termite & Pest Control is the place for you. For many people, you are their first experience with Strand Termite & Pest Control, so making a great first impression is important in this role. The goal is to assist customers schedule appointments, general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love Customer Service in a fast-paced environment, then this is the job for you!

We Are Proud to Offer:

• Full insurance package with company contribution
• Free Life insurance
• 401K with company matching
• 8 Paid holidays
• PTO accrual upon hire
• Day shift hours
• Paid training program

What you bring to the table:

• A knack for outside-the-box thinking and a love of problem-solving & creativity
• First in line to handle a customer's call. Answer billing questions, schedule services, address concerns
• Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
• Monitor emails and respond to customers via email in a timely fashion
• Delivery of a great customer experience every time
• Deescalate calls or direct to the proper department for assistance
• Communicate closely with the field team, managers, sales team, and other departments
• Educate customers on service plans, minor pest knowledge, and general information on Strand Termite & Pest Control
• Assist your teammates and managers whenever needed

Job Responsibilities

• Practice honestly, integrity, and passion every day
• Assist customer with a friendly, upbeat, and helpful attitude each time
• Resolve a customer's call or email in a timely and accurate fashion
• Communicate and share information in a professional and kind manner among other teammates while following manager's instructions
• Take the initiative to problem solve, research, investigate, and come up with solutions for both customers and teammates creative fashions
• Utilize and become familiar with technology new and old.

Job Requirements

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• One year Customer Service experience required (call center experience preferred)
• The ability to multi-task and thrive in a fast-paced environment
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
• Strong verbal and written communication skills

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction.

Strand Termite & Pest Control is committed to Diversity and Inclusion. We encourage diverse candidates to apply for this position. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.