Address
Form of workJob Description
Calling all Customer Service Representatives! If you have experience in a call center, keep reading. As a Customer Service Representative - MRA, you will be answering inbound calls regarding insurance questions, account verification, and basic account troubleshooting. If you feel fit for this opportunity, please apply today!
This position is remote. However, candidates must reside within one hour of Urbandale, Iowa.
Responsibilities:
- Authenticate caller's identity and ensure they are authorized on the account
- Answer inbound calls and emails from clients
- Assist callers in navigating the website, logging in, and resetting passwords
- Make use of multiple applications & internal resources to resolve questions
Requirements:
- High school diploma
- Previous call center experience
- Strong computer skills
- Remote work set-up (dedicated, quiet area with high-speed internet - 50mbps)
Work Model:
- Remote
- Monday - Friday
- 8:00AM - 5:00PM
Palmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market.
Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services.
We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.
Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services.
We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.
