Customer Service Representative - Luxury Sales

About Genesis Diamonds!

We are proud to be part of this vibrant and growing city with its unique history and significant heritage. Since coming to the South in 2004, Genesis Diamonds has revolutionized the way diamond buying is done in Tennessee, Ohio and Kentucky. This concept empowers the customer and sets new standards for quality, education, and value. You will be dazzled by one of Tennessee, Ohio and Kentucky's largest selection of loose and mounted GIA certified diamonds complemented by an unsurpassed collection of the finest designers in the jewelry industry today.

Because of our impressive accomplishments, we have earned the prestigious titles of ''The Official Jeweler of the Tennessee Titans'' and "The Official Jeweler of the Kentucky Wildcats." Nashville residents have also voted Genesis Diamonds as both the ''Best place to buy an engagement ring in Nashville’ & "Best Jewelry Store” 14 years in a row. As part of our commitment to the community, we are also actively involved in many organizations such as the Tennessee Performing Arts Center and the American Heart Association.

Genesis Diamonds has successfully changed everything about how diamond jewelry is sold in the Southeast by offering greater value, more selection, and superior Customer Service. Our mission is to empower consumers while making diamond purchasing the romantic and pleasant experience it should be.

Job description:

The Customer Service position here at Genesis Diamonds offers an opportunity to work in a fast-paced and dynamic environment, providing valuable support to our customers.

If you are passionate about delivering exceptional Customer Service, have strong communication skills, and enjoy working in a team-oriented environment, we would love to hear from you!

Responsibilities:

- Provide exceptional Customer Service to clients.

- Assist customers with inquiries, concerns, and requests in a professional and timely manner

- Analyze customer needs and provide appropriate solutions or recommendations

- Upsell products or services to customers when applicable

- Make outbound calls to follow up on customer inquiries or resolve issues

- Maintain accurate and detailed customer records in the database

- Collaborate with other team members to ensure customer satisfaction

Skills:

- Excellent in person etiquette and communication skills

- Strong analytical and problem-solving abilities

- Previous experience in Customer Service or sales is preferred

- Ability to work independently and as part of a team

- Proficient in using computer systems and software applications

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work setting:

• In-person

Ability to Relocate:

• Louisville, KY 40207: Relocate before starting work (Required)

Work Location: In person