Customer Service Representative

Charlie’s Produce - Who We Are

Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus.

With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.

What we offer:

• An amazing company culture!
• Medical/Dental/Vision on the first of the month following hire.
• ESOP (Profit Sharing) and 401(k).
• Paid vacations, paid holidays.
• Pre-tax commuter benefits, and onsite parking.
• Paid sick time after 90 days. 
• 100% Prepaid College Tuition for employees and their dependents.
• Employee assistance program (EAP).

Additional Compensation Details:

• Salary Information Dependent on Experience and Location of Role
• Potential 90-day performance-based raise
• Yearly review with possibility of increase based on performance and tenure

To be determined-Day Shift 

The Role

Customers Service Representatives are responsible for handling complaints, enter orders, assist with will call customers, and provide information about products and services.

Essential Responsibilities Include, but Not Limited To

• Provides timely and accurate information to incoming customer order status and product knowledge requests

• Processes customer orders/changes/returns according to established department policies and procedures

• Works closely with the credit department to resolve disputed credit items

• Provides timely feedback to the company regarding service failures or customer concerns

• Partners with the sales team to meet and exceed customer’s service expectations

• Maintain a sound working knowledge of all markets and product conditions
• Notify and assist buyers, operations and sales support persons by communication of customer's needs and preferences.
• Maintain effective, professional relationships with customers, vendors, and fellow employees.
• Organize and provide assistance for special sales, promotions, seasonal items
• Responsible for the administrative tasks required by the Sales Team, including but not exclusive to pricing reports, order guide maintenance, correspondence with receiving teams for proof of delivery and order entry
• Responsible for Quality and Food Safety
• Position requires performing any combination of the following job duties:
  •Keeping abreast of market conditions and new items.
  •Meeting all company and sales profit objectives
  •Assist with labels and allocation when needed

Charlie’s Produce Total Compensation Package includes:

• Competitive starting pay
• Yearly review with possibility of increase based on performance and tenure
• We recognize and reward hard work and commitment. Supplemental retirement plan through our Employee Stock Ownership Plan (ESOP)
• Robust employee assistance program (EAP)
• Vacation pay, paid holidays, and free onsite parking
• Employer-covered College Program
• 401(k) available
• Health and wellness benefits including medical, dental, and vision

Core Knowledge/Skills

• Customer/Client Focus
• Problem Solving Analysis
• Time Management
• Communication Proficiency
• Teamwork Orientation
• Technical Capacity

Required Experience

• Advanced MS Office experience (Outlook and Excel)
• Proven courteous phone manner
• Prefers AS400 experience
• Able to work flexible hours and days as required by the work load
• Ability to multi-task while recording accurate information
• Ten key by touch
• Spanish bilingual a plus
• Produce knowledge a plus

Supplemental Information

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com) 

Charlie's Produce is an Equal Opportunity Employer.

As an essential employer and key contributor to our community’s food distribution chain, we will follow all state and federal guidelines on vaccination mandates, allowing for an accommodation for those that qualify.