Tour Guide and Customer Service Representative

Benefits:

• Subsidized seasonal housing
• Employee discounts
• Opportunity for advancement

Job Summary: The Skagway Brewing Company (SBC) is seeking a dynamic, enthusiastic, and engaging individual who possesses a diverse skill set and exhibits a proactive, collaborative, and energetic nature, along with an outgoing personality. This position spearheads our growing tour program and engages in various aspects of Customer Service for our business.
Duties & Responsibilities:

• Communicates with operations regarding tour numbers, times, and locations.
• Ensures the refill of sufficient beer for samples for the day.
• Ensures that glassware, flight sample paddles, etc., are adequately supplied and ready for daily tour activities.
• Coordinates with the Manager on Duty (MOD) at least one hour prior to gradually clear the area designated for the tour.
• Communicates with the Cruise Ship Shore-excursions teams about daily tour operations and builds relationships through familiarization (fam) trips, etc.
• Sets up beer samples, silverware, water, napkins, etc.
• Greets guests upon arrival.
• Conducts beer talks and coordinates or delivers follow-up Aeroponics talks.
• Ensures the timely departure of the group.
• Cleans up after the tour and stores tour-only equipment in designated areas.
• Returns the area to its normal operational state unless instructed otherwise by the MOD.
• Promotes Tour bookings on social media.
• Communicates latest numbers and updates with 3rd parties, who offer our tours.
• Answers questions received via our website chat, emails, etc.
• Processes online table reservations if assigned.
• Tries to promote and increase ticket sales through various channels, i.e., campgrounds, ferries, etc.

Additional Duties
In addition to the primary responsibilities of this position, the candidate may also be assigned additional duties. These may include but are not limited to, assisting our hosts and/or retail staff during the lunch hour rush by visiting with guests to help keep informed, answer questions, and direct the flow of visitors.
Required Qualifications and Skills:

• A minimum of 3 years of tour guiding and/or hospitality industry and knowledge of cruise ship tour operations.
• Excellent written and verbal communication skills.
• Organized and detail oriented.
• Engaging, enthusiastic and eager to learn.
• Team player.
• Proficiency in Google Docs and Sheets.

Bonus Desired Qualifications and Skills:

• Experience with digital ad creation.
• Basic knowledge of graphic design, Adobe products, and MS Office.
• Knowledge of event coordination.
• Familiarity with the Skagway community.
• Familiarity with various social media platforms.
• Creativity.

Benefits/Perks:

• Subsidized seasonal housing
• 50% off food & retail merchandise
  • Plus 25% off food @ our sister restaurant - Salty Siren!