Customer Service Representative

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide product information, resolve customer complaints, and offer solutions to ensure customer satisfaction
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges
- Conduct outbound calls to follow up on customer inquiries or sales leads
- Utilize phone etiquette skills to effectively communicate with customers and provide a positive experience
- Perform data entry tasks accurately and efficiently
- Collaborate with other team members to achieve department goals

Qualifications:
- Previous experience in Customer Service or a related field is preferred
- Excellent verbal and written communication skills in English and Spanish
- Strong ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications for data entry and documentation
- Ability to work well under pressure in a fast-paced environment
- Sales experience is beneficial but not required
- Must have strong attention to detail and problem-solving skills

We offer competitive pay and benefits packages, including medical insurance, retirement plans, and opportunities for career advancement. If you are passionate about delivering exceptional Customer Service and thrive in a dynamic team environment, we would love to hear from you.

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• McAllen, TX 78501 (Required)

Ability to Relocate:

• McAllen, TX 78501: Relocate before starting work (Required)

Work Location: In person