Customer Service Representative

We are seeking an outgoing, organized, and friendly Customer Service Representative to join our team in providing service to our employees and customers over the phone, in person, and using written communication. In this role you will interact directly with our customers to answer questions, solve problems, provide education of our products and maintain our company’s reputation for high quality service.

Duties and Responsibilities:

Manage incoming phone calls, Identify and access customer’s needs to achieve satisfaction, Build sustainable relationships and trust with customer accounts through open and interactive communication, Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents and take the extra mile to engage customer.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative, They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements and Qualifications:
Excellent written and verbal communication skills, Ability to foster and maintain relationships, Organizational skills with the ability to manage numerous projects and priorities at once, Positive, Service-oriented attitude, Ability to thrive in a fast paced and sometimes high-pressured environment.

Proven customer support experience.

Ability to multi-task, prioritize, and manage time effectively.

Basic computer skills and excellent phone disposition.

Willingness to work independently or as part of a team.

Job Type: Full-time

Pay: DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer Service: 1 year (Required)

Language:

• English and Spanish (Preferred)

Communication method(s) used:

• Email
• Phone
• In person

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person